Conditions and sale terms
All prices are subject to adjustment on account of specifications, quantities, shipment arrangements or other terms or conditions which are not part of ZoneErotique.com original price quotation.
Payment terms All orders must be paid in full prior to shipping.
Delivery Freight, insurances and duties are always at the charge of the Buyer. Transportation charges from our facility to Buyer's facility shall be paid by Buyer, in addition to the purchase price of the products. ZoneErotique.com will select the carrier in accordance to the carrier selection during the order process. All deliveries will be made from Ontario, Canada. Delivery of the products to the carrier shall constitute delivery to Buyer. Title and risk of loss shall thereupon pass to Buyer. ZoneErotique.com will not be liable for any loss or damage resulting of any delay in delivery or failure to deliver which is due to any cause beyond ZoneErotique.com's reasonable control. Buyer acknowledges that delivery dates provided by quotation are estimates only.
Returns All returns must be authorized by ZoneErotique.com and may be subject to a restocking charge. Please call for an authorization number. All items approved for return must be in unused and resalable condition in its original package, unopened. We reserve the right to inspect the products before issuing credit. The products must be returned within 30 days of reception.
Terms and conditions 30 DAYS: All returns must be postmarked no later than 30 calendar days after the order is placed.
DOCUMENTATION: Your original invoice must accompany your returned item(s) in order for ZoneErotique to process your refund or exchange.
GOOD CONDITION: All returned items must be in their original state and deemed to be unworn before they can be accepted for a refund.
Non-refundable/Non-returnable items 1. Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on panties, babydolls, bodysuits, hosiery, teddies, swimwear, and any lingerie set that includes a panty. If these items are returned to La Senza they will be sent back to you at your expense.
2. All products of intimate nature (Vibrators, dildo, strap-on, cock ring, etc.) are FINAL SALE and cannot be returned or exchanged.
How to return a purchase You may return your purchase by one of the two following options:
Returns by mail Please mail to us your original invoice and the item(s) you wish to return.
Canadian and International returns should be sent to our office.
Returning items you didn't order Please send us e-mail if you received an extra item in a shipment, or items were delivered to you (or to your home) that you didn't order. At your earliest convenience, e-mail us and let us know:
The item(s) you incorrectly received,Your name,Your mailing address, and the order number in the shipping label.
Limited warranty ZoneErotique.com warrants that the product will be free from defects in materials and workmanship under normal use. This warranty is limited to the Buyer and is not transferable. This limited warranty is void if any damage has resulted from accident, abuse, misapplication, service or modification by someone other than ZoneErotique.com Materials and workmanship sold by ZoneErotique.com are guaranteed from the manufacturer for a period specified by the manufacturer.